About MegaTicket Helpdesk Pro
MegaTicket provides an interface to OTRS helpdesk solution (see otrs.org). It supports following features: * Dashboard * Notifications of new assigned tickets * OTRS views: queue, status, escalation, locked, watched,...
MegaTicket provides an interface to OTRS helpdesk solution (see otrs.org). It supports following features: * Dashboard * Notifications of new assigned tickets * OTRS views: queue, status, escalation, locked, watched, responsible * All essential ticket operations: displaying, creating, responding, leaving note, moving and closing.REQUIREMENTSThe app requires OTRS server with iPhoneHandle package installed. It has been tested with OTRS 3 / iPhoneHandle 1.0.1, but probably will work with other versions too. Please see http://www.otrs.org and http://ftp.otrs.org/pub/otrs/packages/ for details.The app supports SSL, however it requires server certificate to be signed by a certificate authority, whether it is commercial or private. In the latter case CA certificate have to be installed on the device. Self-signed SSL certificates are unsupported as they are not able to provide secure connection due to inability to check identity of server. Plain HTTP connection may be used as a workaround in this case. Please read https://gist.github.com/1552664 for technical details.TO DOCertain features are planned to be added to the app in following months: * support of multiple accounts; * search in queries and views; * improved interface for tablet devices.
Previous Versions
Here you can find the changelog of MegaTicket Helpdesk Pro since it was posted on our website on 2014-03-05 01:43:37.
The latest version is 1.4 and it was updated on 2024-04-23 10:46:43. See below the changes in each version.
MegaTicket Helpdesk Pro version 1.4
Updated At: 2012-01-05
Changes: Several fixes and updates
MegaTicket Helpdesk Pro version 1.4
Updated At: 2012-01-05
Disclaimer
Official Google Play Link
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